In the fight against corruption, genuine complaints have a vital role. Vigilance Department, therefore, solicits and receives complaints from various stakeholders like vendors, contractors, dealers, farmers etc, in accordance with the CVC guidelines.
Complaints can be addressed to Chief Vigilance Officer, Rashtriya Chemicals & Fertilizers Ltd., Priyadarshini Bldg., 10th floor, Sion Trombay Road, Sion, Mumbai – 400022.
Complaints should include following details:
• Name and designation of the officials against whom the complaint is being lodged.
• Details of allegations / corrupt practices.
• Name and address of the complainant with telephone number, mobile number & E-mail ID.
• Signature of the complainant with date.
Some general instructions to lodge a complaint are given below:
- Complaint can be lodged only against employees and matters related of RCFL regarding corruption, malpractice or misconduct on the part of any stakeholder of the company.
- The Vigilance Department, RCFL deals mainly with matters related to corruption, matters having ‘Vigilance Angle.’ The complaints are handled as per the Complaint handling policy stipulated in the CVC Vigilance Manual (updated 2021).
- A complaint is a piece of statement or information containing details about offences alleged to have been committed under the Prevention of Corruption Act, 1988, or malpractice / misconducts under Conduct Rules governing specified categories of public servants - Chapter 3 of CVC Vigilance Manual (updated 2021).
- The complainant should lodge a complaint only regarding issues having vigilance angle and which are not part of any litigation in any courts, tribunals, etc., i.e. the matter should not be sub-judice.
- Complaint which is purely regarding grievance on the services provided by RCFL and without any vigilance angle will not be entertained.
- Complaint must be brief and contain factual details, verifiable facts, and related documents. It should not be vague or containing sweeping general allegations.
- While complaints against tenders may be investigated, it would not interfere in the tender process.
- The complaint having administrative issues will be forwarded to respective designated authority as applicable, for necessary action.
- Correct name and address of the complainant are mandatory as per CVC guidelines for obtaining confirmation of the registered complaint prior to processing the complaint.
- Anonymous/Pseudonymous Complaints will not be entertained.
- Withdrawal of complaint is not permitted. Action once initiated, the complaint will be taken to its logical conclusion irrespective of the complainant's request for withdrawal of complaint.
- Action could be taken against persons making false, malicious complaints. Refer Para# 3.12 of CVC Vigilance Manual (updated 2021).
